11-05-2016 12:10 AM
i've tried a multitude of programs... either there's an error or "disk burned successfully", in which i pop it back in and Windows recognizes it as a blank disc.
thinking it might be a driver issue, i uninstalled the drive via device manager so Windows would reinstall it, and..... no love.
"maybe it just hates these discs."..... get new ones.
still no love.
11-08-2016 07:36 AM
Hi! @paradive, Thanks for stopping by the HP Support Forums!
I understand that you are unable to burn discs on your laptop.
Try few steps recommended below.
In Windows, search for and open Device Manager.
Double-click DVD/CD-ROM drives to expand the category.
Right-click the drive name and select Uninstall.
Uninstall DVD/CD-ROM drive in Device Manager
f a confirmation window opens, click OK. The drive name should be removed from the list (and the DVD/CD-ROM drives category is removed if there is only one drive). Do not restart the computer and do not refresh the hardware list.
Close Device Manager.
Refer this article to further troubleshoot CD/DVD drive issues: http://hp.care/2eAmTFp
Please let me know the outcome.
I am an HP Employee
11-09-2016 09:14 AM
Hi! @paradive, thanks for the response.
Thanks for performing the troubleshooting.
As you mentioned you still have issues in burning the discs.
You can try cleaning the lens inside the DVD drive and check if that helps.
If the issue still persists it is a hardware issue. Please contact HP support for service options.
Link to contact HP: http://hp.care/2bkTGBQ
Have a wonderful day! 🙂
I am an HP Employee
11-10-2016 07:40 AM
Hi! @paradive, thanks for the reply.
Have you deleted the upper and lower filters on your PC? Please try few recommended steps mentioned below.
Remove all CD/DVD writing software (for example, Cyberlink Power2Go) using the Programs and Features window in Control Panel. For more help, refer to Uninstalling Software (Windows 10, 8).
Make sure that you can reinstall your disc burning software before you uninstall it. To find the software after you uninstall it, use HP Recovery Manager if the burning software came from HP, or use the installation files if the burning software came from another company.
Unplug all non-essential external plug and play devices, especially cameras.
In Windows, search for and open regedit.
If you are prompted for an Administrator password or confirmation, type the password or provide confirmation.
The Registry Editor opens.
Select Computer in the main window.
Click File, Export, type a filename that is easy for you to remember, then click Save.
A copy of the registry is saved for back-up purposes to the Documents folder. If problems occur after using these steps, browse to the file and double-click it to restore the registry.
Click the arrow next to the following items in the list to expand the items:
Select 4D36E965-E325-11CE-BFC1-08002BE10318. Make sure you have selected this exact key name.
If a LowerFilters value is listed on the right side of the registry editor window, select the LowerFilters value and press the Delete key. Confirm the deletion by clicking Yes.
If an UpperFilters value is also listed, select UpperFilters in the right side of the window and press the Delete key.
Confirm the deletion by clicking Yes.
Delete all other UpperFilters and LowerFilters values within the 4D36E965-E325-11CE-BFC1-08002BE10318 key if any exist.
Close the Registry Editor, restart the computer, and wait until Windows configures the necessary drivers for new hardware.
After all CD/DVD writing software has been removed, restart the computer and reinstall the software. If you are using CD/DVD burning software that came with the computer, you can reinstall the software using HP Recovery Manager. For more information, refer to the HP support document Using Recovery Manager to Restore Software and Drivers (Windows 10, 😎 (in English).
Try creating a disc again. If you still cannot create a disc that can be read in another drive, use Microsoft System Restore.
Have a great day! 🙂
I am an HP Employee