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    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
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    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
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HP Recommended
HP EliteBook 830 G6 Notebook PC IDS Base Model
Microsoft Windows 11

hi, so my laptop is hp elitebook 830 g6 and i wanted to use the fingerprint scanner. but under the fingerprint recognition (windows hello) option, it says, we couldn't find a fingerprint scanner compatible with windows hello fingerprint. can anyone help me on how to fix it. i tried different things suggested online but nothing seems to work. (the os is windows 11 pro)

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