hp hotkey uwp service EATING up Memory

[resistencia]

type in windows CMD search engine, then run as administrator and type the following commands, followed each of enter

sfc /scannow

DISM.exe /Online /Cleanup-image /Scanhealth
Dism.exe /Online /Cleanup-Image /CheckHealth
DISM /Online /Cleanup-Image /RestoreHealth

Restart the laptop and test

[Paul385]

Hi,

Thank you. Results:

sfc /scannow

Verification 100% complete

Windows resource protection did not find any integrity violations.

DISM.exe /Online /Cleanup-image /Scanhealth

No component store corruption detected. The operation completed successfully.

Dism.exe /Online /Cleanup-Image /CheckHealth

No component store corruption detected. The operation completed successfully.

DISM /Online /Cleanup-Image /RestoreHealth

The restore operation completed successfully. The operation completed successfully.

I'm not sure it's made much difference but I'll let you know.

Best wishes,

Paul

[Paul385]

Hi Resistencia,

Outlook is still running slow after the Bios and recent HP Updates. Emails take 1-2 seconds to load up when you click on them.

Everything was fixed after rolling back as you suggested... until the latest update.

All the tests seemed okay.

Any suggestions please?

Regards,

Paul

[jimmy12a]

Please help the community keep track of the diverse content of this forum, Paul. This seems to me to be a different topic than hp hotkey uwp service and would be better off in a new thread. Thanks for your cooperation. Jimmy

[Hypodrive]

Getting daily crashes of HotKeyServiceUWP.exe on a Zbook running Win11, even after installing the recent 'fix'.

Faulting Application Path: C:\Windows\System32\DriverStore\FileRepository\hpqkbsoftwarecompnent.inf_amd64_f73a69a7812f5891\HotKeyServiceUWP.exe

Problem signature
Problem Event Name: APPCRASH
Application Name: HotKeyServiceUWP.exe
Application Version: 8.10.32.37952
Application Timestamp: 62394a4c
Fault Module Name: HPAudioAnalyticClientLib.dll
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 623949c1
Exception Code: c0000005
Exception Offset: 000000000000a1a4
OS Version: 10.0.22000.2.0.0.256.48
Locale ID: 2057
Additional Information 1: b6a4
Additional Information 2: b6a4a14567fa04172aede596bb63b355
Additional Information 3: def6
Additional Information 4: def63507488018a21eb64f8c65d8f133

Extra information about the problem
Bucket ID: dbc7372238a83a75d12ecb86afe147e3 (1238150726910298083)

[David_MMM]

I get a similar crash on Windows 10 but with fault module hputils64.dll. It occurs at shutdown, i think when the mute button has been used. Apart from that, it doesn't cause any problems. I'm waiting for Microsoft to accumulate enough problem reports to send it to HP.

[Hypodrive]

Thanks David.

Yes, I figured out today that my issue also only occurs during shutdown, so doesn't impact normal operation.

All it means is that my Windows reliability score is in the toilet, since it happens at least once a day.

[resistencia]

Hi @Hypodrive 

yes you are right I have been testing this controller for some time now and it is malfunctioning, moreover it is increasing the problem over time.

The only driver that still works fine is the version : 8.10.14.1

You can download and install at the following link

https://ftp.hp.com/pub/softpaq/sp115001-115500/sp115288.exe 

[Hypodrive]

Thanks. I've now installed that sp115288 but still get (what looks like) the same crash on shutdown ...

Description
Faulting Application Path: C:\Windows\System32\DriverStore\FileRepository\hpqkbsoftwarecompnent.inf_amd64_f73a69a7812f5891\HotKeyServiceUWP.exe

Problem signature
Problem Event Name: APPCRASH
Application Name: HotKeyServiceUWP.exe
Application Version: 8.10.32.37952
Application Timestamp: 62394a4c
Fault Module Name: HPAudioAnalyticClientLib.dll
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 623949c1
Exception Code: c0000005
Exception Offset: 000000000000a1a4
OS Version: 10.0.22000.2.0.0.256.48
Locale ID: 2057
Additional Information 1: b6a4
Additional Information 2: b6a4a14567fa04172aede596bb63b355
Additional Information 3: 1237
Additional Information 4: 1237dac8137596c7a2df292598e940f9

Extra information about the problem
Bucket ID: dbc7372238a83a75d12ecb86afe147e3 (1238150726910298083)

[resistencia]

I see that you still have the same controller  8.10.32.37952, then decompress the file using 7-zip or other.

Go to Device Manager and under controller  Components software ,find the following driver:

HP- LAN/WLAN/WWAN Switching and Hot Key Service

and then update, it takes the path that you have the driver, and in the folder where you unzip the file , search for the route 

\src\driver\x64\Extension\

Select the following file and install:

HpqKbFiltrExtension.inf