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‎03-23-2018 02:16 AM

HP Recommended
Product: pavilion dv6
Operating System: Microsoft Windows 7 (64-bit)

Hi

i have problem with installation Hp protecttool as picture below

hp.JPG

my labtob is pavilion dv6

win 7 64-bit

thanks

1 ACCEPTED SOLUTION

Accepted Solutions

‎03-23-2018 07:00 AM

HP Recommended

Hi:

 

That message is correct.

 

The HP Protecttools software is only supported on HP business-class notebooks.

 

If you want to use the fingerprint sensor to log into Windows, you have to use the simple pass software for your model series.

 

This package contains the HP SimplePass Identity Protection Software for the supported notebook models and operating systems. This software protects identity information and account access using the computer owner's fingerprint. 

 

ftp://ftp.hp.com/pub/softpaq/sp56001-56500/sp56487.exe

View solution in original post

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1 REPLY 1

‎03-23-2018 07:00 AM

HP Recommended

Hi:

 

That message is correct.

 

The HP Protecttools software is only supported on HP business-class notebooks.

 

If you want to use the fingerprint sensor to log into Windows, you have to use the simple pass software for your model series.

 

This package contains the HP SimplePass Identity Protection Software for the supported notebook models and operating systems. This software protects identity information and account access using the computer owner's fingerprint. 

 

ftp://ftp.hp.com/pub/softpaq/sp56001-56500/sp56487.exe

Was this reply helpful? Yes No
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