01-23-2017 01:56 AM
MY notebook model is hp pavilion AB031tx recently i facing issue regardinng the keyboard when i am pressing FUNCTION KEY F6 (volume mute key ) total keyboard keys are not working except touchpad , even i raised complaint to hp service center technician found that its a software issue. please help me out guys
01-23-2017 01:45 PM
Hi! @venkataputhi, Welcome to HP forums.
I understand that you have keyboard issues with your laptop.
As you mentioned none of the keys on the keyboard are working.
Please try the steps recommended below.
Turn off the computer and then restart it.
Press the Esc key repeatedly to see if a startup menu opens.
If a setup menu does not open, the integrated keyboard hardware is not working. The integrated keyboard in the notebook should be serviced or replaced. To continue using the notebook, connect a USB-wired keyboard to a USB port and restart the computer.
If a setup menu opens, use the arrow keys to navigate the menus. If these keys are working in the startup menu, but then fail when Windows loads, the problems might be related to the keyboard software.
Restart the computer.
In Device Manager, uninstall and reinstall the keyboard software:
In Windows, search for and open Device Manager.
Click View and select Show Hidden Devices.
Click the arrow next to Keyboards, right-click the keyboard device name, then select Uninstall to remove the device from Windows.
Continue removing device names in the Keyboards category until all device names have been uninstalled.
Restart the notebook. Right-click Start (), select Shut down or sign out, then select Restart.
Wait for the computer to restart and open Windows.
If the issue still persists, Please try checking with an external keyboard if it is working.
Also, Check if you are able to boot into BIOS.
Turn on your PC and keep tapping F10 to boot into BIOS page.
If you are able to boot into BIOS, Go to file tab select restore defaults.
Press F10 to save changes and exit. And check if you are able to use the keyboard in windows.
Hope to hear from you soon!
Have a great day ahead! 🙂
I am an HP Employee