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‎03-31-2020 12:27 PM

HP Recommended

I just received the laptop yesterday.  powered up and connected to internet but not much else.  I have a white screen covering my desktop picture.  The white screen has the windows 10 options to do things but why aren't .those options on the picture that is my desktop?  I also have no minimizing capabilities - there are no buttons for it available

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‎03-31-2020 06:09 PM

HP Recommended

Thanks David. We got frustrated and did a reset since I wasn’t that far into personalizing. We actually think it was a bad install the first time as everything is working perfectly now!!  

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3 REPLIES 3

‎03-31-2020 02:33 PM

HP Recommended

Hi,

Can you take a picture of what you are seeing and then post it here so we can take a look at what you mean.

 

Let me know,

David

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‎03-31-2020 06:09 PM

HP Recommended

Thanks David. We got frustrated and did a reset since I wasn’t that far into personalizing. We actually think it was a bad install the first time as everything is working perfectly now!!  

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‎04-01-2020 01:27 AM

HP Recommended

Great, Happy your notebook is up and running again.

Let me know if you need any help in the future.

 

All the best,

David

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