lnhzd Student
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why does HP keep ignoring my warranty problem?

I purchased a HP laptop in April from ebuyer, however the system incorrectly shows the warranty will run out in Jan. I therefore contacted HP twice, on 03 May and 23 June seperately, and uploaded my invoice twice of course. Everytime I opend a case they promised to fix it in 2 weeks time, however it has been 3 months now, despite the fact that nothing has been fixed, they also closed my previous cases without notifiying me and explaining why? Could someone advise it it what HP's customer service always do to its customers?

Retired danny-r
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why does HP keep ignoring my warranty problem?



I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Forum.

I work on behalf of HP
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