07-23-2016 06:05 AM
I purchased a HP laptop in April from ebuyer, however the system incorrectly shows the warranty will run out in Jan. I therefore contacted HP twice, on 03 May and 23 June seperately, and uploaded my invoice twice of course. Everytime I opend a case they promised to fix it in 2 weeks time, however it has been 3 months now, despite the fact that nothing has been fixed, they also closed my previous cases without notifiying me and explaining why? Could someone advise it it what HP's customer service always do to its customers?
07-23-2016 02:03 PM
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
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