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Message 1 of 4
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27-a250qd TOUCH SCREEN STOPPED WORKING

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27-a250qd
Microsoft Windows 10 (64-bit)

I have an all in one 27-a250qd  model. The touch screen stopped working some time ago. Is there a fix? I could not find any drivers on the support site that would help with it. 

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HP Support Agent
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@STefanor Did you check if the touchscreen works in the BIOS Screen? 

  • This would help us determine if this is either a software or hardware related issue, hence I request you tap on F10 during a PC restart and check if you can use the touch feature to select options outside windows.
  • If it doesn't work, this could be a hardware malfunction.
  • If it works, please use the HP website to download all the latest drivers for your device using this link: click here

P.S: Welcome to HP Community 😉

 

Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us, 

have a good day, ahead.

Riddle_Decipher
I am an HP Employee

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I checked the bios there are no references or settings to change options with the touch screen

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HP Support Agent
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@STefanor You don't have to look for options to change anything related to touchscreen, all i need you to do, is use the touchscreen in the BIOS screen, if it works on it, the issue isn't a hardware one but instead a software related issue and reinstalling the display adapters would be a good start to troubleshoot and resolve the issue.

Riddle_Decipher
I am an HP Employee

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