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Bright Blue Pixel On screen

HP Notebook
Microsoft Windows 10 (64-bit)

Hello :) So I bought a laptop for my mam today, literally about an hour ago. And said I would set it up for her but when I turned it on the first thing I noticed was a bright blue pixel up the top of the screen. I am very annoyed as it was brand new! While I know I can just bring it back and get a refund or exchange I would love to just be able to sort it if possible. Is it possible to fix a bright pixel? Or will it eventually just become a dead pixel? I really hope someone can help!

 

Thanks in advance guys :)

 

Kind regards,

 

Rox16804779_1404468222918314_2008970636_o.jpg

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HP Recommended

Bright Blue Pixel On screen

Hi,


This would help you to know HP policy on pixel defects on HP notebooks : http://support.hp.com/in-en/document/c00035844

See if you're qualified for replacement.


Regards

Visruth
I'm a Volunteer AND I don't work for, nor represent HP


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