02-16-2017 03:14 PM - edited 02-16-2017 03:19 PM
Hello :) So I bought a laptop for my mam today, literally about an hour ago. And said I would set it up for her but when I turned it on the first thing I noticed was a bright blue pixel up the top of the screen. I am very annoyed as it was brand new! While I know I can just bring it back and get a refund or exchange I would love to just be able to sort it if possible. Is it possible to fix a bright pixel? Or will it eventually just become a dead pixel? I really hope someone can help!
Thanks in advance guys :)
02-16-2017 06:45 PM
This would help you to know HP policy on pixel defects on HP notebooks : http://support.hp.com/in-en/document/c00035844
See if you're qualified for replacement.
Click the "THUMBS UP ICON" to say thank you and Click "ACCEPT AS SOLUTION" if this is the answer you needed