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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎06-12-2020 08:14 PM - edited ‎06-12-2020 10:58 PM

HP Recommended
Product: Pavillion x360 14-inch Core i5-10210U
Operating System: Microsoft Windows 10 (64-bit)

I am unable to setup the fingerprint sensor on my Pavilion x360 laptop.

Device manager says the drivers are there. When I follow the instructions (see the image on the left, below), nothing happens. My fingers are clean, as is the sensor, itself. My x360 model has the scanner on the side of the keyboard on the right, below the volume control button (see image on the right).

 

Win Hello Fingerprint Scanner Setup.JPG HP x360 right side showing fp sensor.JPG 1=fingerprint sensor

What am I doing wrong?

 

 

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