Connect HP Pavilion x360-14 dw0002nj to Dell P2419HC via USB C

[Gadi2020]

I am trying to connect my new  HP Pavilion x360-14 dw0002nj to my Dell P2419HC monitor using a Gen 1 Type C cable that came with the monitor but can not make it work. Any suggestion?

[praveen196]

@Gadi2020 Welcome to HP Community!

I understand that you are unable to connect the external monitor using a USB c type port.

Have you tried with a different cables?

Try updating the computer, this will install the latest updates -

Step 1 Windows Updates -

1) In the search box, type, and open Windows Updates.

2) Check for updates.

3) If the updates are available, click on install and restart the computer.

Step 2 Install updates using HP Support Assistant

1. In the search box, type, and open HP Support Assistant. 
2. Check for updates. 
3. If the updates are available, click on install and restart the computer.  

Note: If you do not have HP Support Assistant installed, Click here to download the same.

Please perform the USB port test.

1. Power off the PC and make sure that it is completely powered off.

2. Press the power button and the moment you press the power button immediately start tapping F2 key, you should see the system diagnostics screen.

3. Look for the component test, under that all the hardware will be listed, please choose USB and initiate the quick test.

Note: If it fails it will generate a 24 digits alphanumeric failure id, please capture that.

Please let us know the result.

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!