• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Locked

‎05-13-2024 06:56 AM

HP Recommended
Product: HP Pro x360 435 13.3 inch G9 Notebook PC (58G32AV)
Operating System: Microsoft Windows 10 (64-bit)

Hi everyone,

 

I'm a bit in trouble with my x360 435 G9 in combination with rechargeable pen (it has got M89498-001 printed on it). 

Using Microsoft Office (e.g. Word), it shows a latency between the moving of the pen and actually display what was written. Within seconds, the latency gets bigger. After, say, 10 seconds, the screen starts to get blank. It returns after a few seconds. Trying to carry on writing with the pen worsens the problem.

 

I've updated all drivers and firmware using the hp support assistant. Furthermore, Windows 10  22H2 and all the software is up to date.

 

Any ideas how I can solve the problem?

 

Thanks for your answers in advance!

 

Stephan

Category:
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.