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‎02-26-2019 08:53 PM

HP Recommended
Product: HP ENVY Laptop 17m-bw0xxx
Operating System: Microsoft Windows 10 (64-bit)

I recently contacted HP support. I am very disappointed that their support team could not answer the simple question.

 

Does my HP ENVY Laptop 17m-bw0xxx support MIcorsoft Pen Protocol (MPP)?

 

Why would they advise me to contact microsoft instead? I am sorry, but I just felt very disgusted, because HP is the device manufacturer. Should the question be too technical, the support representative should escalate this instead.

 

P.S. - HP should not tolerate incompetence in their workforce.

2 people had the same question
2 REPLIES 2

‎02-26-2019 10:57 PM

HP Recommended

@Vincent320 

 

Please check the following compatible list to select a right one.


             http://support.hp.com/au-en/document/c05166879


If your machine is not on the list, come back later for more updates.


Regards.

BH
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‎02-27-2019 09:24 AM

HP Recommended

Thank you for the reply Banhein.

the link you gave me is a compatibility chart with HP pens and stylus. 

 

I am am looking to find out what HP laptops/desktops with touch (my laptop is a 17” envy touch) are compatible with pens and stylus using the Microsoft Pen Protocol. There are numerous brands that use this protocol. It is more of a question wether HP machines supports this protocol or not.

 

i am hoping to find out.

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