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‎01-16-2020 04:56 PM

HP Recommended
Product: HP Envy x360
Operating System: Microsoft Windows 10 (64-bit)

I have a HP Envy x360 laptop. I bought a USB-C hub. It works for the USB connections but not for the HDMI video connection. (HDMI works when plugged directly into the computer instead of the hub). I've read that the hub ports do not work for all computers and I'm wondering how to tell if mine is one it should work with or not.

4 REPLIES 4

‎01-16-2020 05:26 PM

HP Recommended

@CurtisWms 

 

There are many generations and hundreds of different models/products called HP Envy x360 machines. What is yours ?  Please use the following instructions to find out the model/product of your machine:


          https://support.hp.com/us-en/document/c03754824


Please do NOT post its Serial number (s/n).


Regards.

BH
***
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Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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‎01-16-2020 08:17 PM

HP Recommended

Model : m6-aq103dx

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‎01-16-2020 08:19 PM

HP Recommended

From what I'm reading online I need a USB-C hub that has DP ALT MODE. I'm trying to figure out how to know which hubs have that and which do not.

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‎01-16-2020 10:24 PM

HP Recommended
@CurtisWms wrote:

From what I'm reading online I need a USB-C hub that has DP ALT MODE. ...

@CurtisWms 

 

That's true and USB-C port on your machine does not support Alt mode. Its specs

 

        https://support.hp.com/lv-en/document/c05315773

 

which clearly says:

 

         1 USB 3.1 (Type-C™)  only. This port is similar to USB-A ports, only different shape.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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