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Amitkhablani Student
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HP Recommended

Graphics card not showing in device manager after fresh Re install

Hp Pavilion Dv6 6050se
Microsoft Windows 7 (64-bit)
I have recently done fresh reinstall of Win 7 home premium and after reinstalling it couldnt find my Amd Graphics card in the device manager as I have got switchable graphics laptop with Intel Hd3000 as my other integrated graphics...Please shed some light on this issue...I have already tried downloading and installing drivers from hp website but it doesnt seems to pick the Amd Radeon card ...
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HP Recommended

Graphics card not showing in device manager after fresh Re install

Amitkhablani

 

With Switchable Graphics on an HP laptop, it is CRITICAL that you do a Win7 install ONLY from HP OEM media.

 

Why?

 

Because ONLY that media will have the right video drivers needed, as those driver are supplied by HP.

 

If you install using an ISO you downloaded, or from a Microsoft DVD, that will not have the right drivers.

 

Ordinarily, I would recommend using HP Recovery Media to restore your PC to its original condition. That would erase the entire drive, format the drive, and install the OS, the drivers, and the HP utilities.

Unfortunately, there is no HP Recovery Media linked to the HP Product Page for your PC.  This could be an oversight by HP, or it could also mean that HP no longer stocks the recovery media for your PC. They no long stock recovery media for the older PCs.

You can try contacting HP Customer Support directly, using the links below, to see if you can order if from them:

If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

NOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!
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However, HP Customer Support is generally not available on the weekends, so you might have to wait until Monday to contact them.
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Since HP no longer provides Recovery Media for your model, a couple of other sites you should check are: http://www.computersurgeons.com/  and http://www.restoredisks.com/

And, if you are able to find recovery media, BEFORE you use it, be sure to read through the following: http://support.hp.com/us-en/document/c00707939

 

Good Luck
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