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Graphics corruption using Iris drivers

HP Pavilion 15
Microsoft Windows 10 (64-bit)

Hi all

I am experiencing graphics corruption when using the Iris drivers - it's often quite severe, and occurs when there's any animation on the screen,  but has been hard to screenshot although you can see a little in the black areas of the attached image.  Disabling Iris and using the basic Windows driver resolves the issue, but isn't obviously a great solution...

All drivers etc are up to date.

 

Serial num: [Personal Information Removed]

 

I'd be grateful for any suggestions / assistance.  

 

With thanks.

 

2016-06-01 (3).png

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Graphics corruption using Iris drivers

Hi @Fluffometer,

 

Welcome to HP Forums!

 

I have read your post and wanted to help.

 

I understand that the graphics driver crashes frequently on your laptop. If your laptop has the Intel® Iris™ Graphics 6100, please install the follow graphics driver:

 

Intel High-Definition (HD) Graphics Driver

 

sp74697.exe

 

Release details

Released: Jan 29, 2016

Version 20.19.15.4360 Rev.A

 

From link: http://support.hp.com/us-en/drivers/selfservice/HP-Pavilion-15-Notebook-PC-series/8499306/model/9044...

 

Let me know if this driver works.

 

If this post helps you to reach a solution, please click the "Accept as Solution" button down below in this message. If you wish to say "thanks" for my effort to help, click the "thumbs up" to give me Kudos. 

 

Regards,


 

 

 

 

SDJL
I work on behalf of HP


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Fluffometer Honor Student
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Graphics corruption using Iris drivers

Thanks, but that's the driver that's already installed.

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Graphics corruption using Iris drivers

Hi @Fluffometer,

 

Please try the steps on this link: http://support.hp.com/us-en/document/c04770630

SDJL
I work on behalf of HP


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Graphics corruption using Iris drivers

Thanks, but none of that article is really very relevant at all - this is a new, unused, machine and has had the problem all along.

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Graphics corruption using Iris drivers

Hi @Fluffometer,

 

Please contact HP support for your issue.

 

 

SDJL
I work on behalf of HP


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