05-04-2016 07:38 AM
I've been trying for hours to connect my external monitor via HDMI cable, but neither the laptop nor the Monitor sees eachother.
I updated monitor's firmware to the latest and no result. Still, my computer displays that there is nothing plugged in the HDMI port when I insert HDMI cable. The monitor sees that I have plugged in something in the HDMI port, but doesn't receive any signal from my laptop.
Would you please advise if there is any solution to this specific situation?
Also, be advised that even with the latest video driver downloaded from your website, I am still unable to play on OpenGL video mode.
I am looking forward to your reply.
Many thanks in advance,
05-05-2016 08:10 AM
Welcome to the HP Forums!
I understand from your post you are having issues with your HP G62-a70SQ Notebook and the HDMI not working correctly. Here is a link to connecting an HDMI connection. Most times a restart with the HDMI cable connected will fix this issue.
You need to check on the Services, if the Windows Install is not working correctly it will not install the drivers needed.. Click the Windows icon, type services in the Search box, and then click or tap View Local Services. Scroll down to the Windows Installer. Startup type should be - Automatic, and Service Status should be - started. Restart the computer.
You might need to update the Graphics Card. In the Device Manager, click the arrow next to Display Adapters to expand that category. Right-click on Graphics and select Update Driver Software if more than 1 Graphics adapter, do 1 at a time. Choose the option to Search Automatically for Updated Driver Software.
The Notebook should find and automatically install the updated driver
After the installation is complete, restart your Notebook.
Please let me know how this goes.
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