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HP ENVY 360 Black screen

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Microsoft Windows 10 (64-bit)

I have had my HP envy for 9 months and now the screen is black, fan is on and power light it on.


I have tried to do BIOS reset by following the other threads however the screen is still not turning on.


I would like to back up the data without taking our the SSD so I connected to a second screen using HDMI cable to my TV, the TV is not detect the laptop connection. I tried the same connection with another laptop and the HDMI connects to the TV so no issues with HDMI cable and TV. Is there another way I can see the laptop screen on another screen?

HP Support Agent
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Thank you for posting on the HP Support Community.


Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • Are you able to boot into BIOS?
  • Did you make any changes to the settings of your PC prior to the issue?

Keep me posted for further assistance.

I am an HP Employee

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