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HP Recommended
HP ENVY x360 - 15-bp152nr
Microsoft Windows 10 (64-bit)

this model HP ENVY x360 - 15-bp152nr has strong magnet so any spoon,popy pin any thing gets attached to it,mean while inside the moniter which is thin screen there are very flat screws wide and flat but their third dimention is very small

so we looking at big flat head of screws with tiny legs(very tiny legs) which means when metal next to this moniter or the lab top,it force these screws to be free which would lead to push their self out and break the screen which make 1000$ lap top screen breaks by it self for fact it have free well flat screws inside of them where the lap top user has nothing to do why these screws free them selves and break the moniter

my self now these screws pushed the screen out but so far they didnt break the screen but yes in last year they did break the screen,so i need hp to open my lap top moniter and set these screws back on there base becuase if i open the lap top i wont be able to close it my skills are zero,yes i also noticed my lap top pad is becoming stiffy its like i dont like to push hard on it becuase it would break it and this is the other problem too.

so yes not sure why eny lap top full of magnites where the screws are free like that and yet they dont fix this problem

1 REPLY 1
HP Recommended

Hi @laptopscrews,

 

Welcome to the HP Support Community.  

 

As this is a hardware issue, I'd suggest you Contact HP in your region regarding the service options for your computer. 

 

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.   

 

Have a great day!  

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping! 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.