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HP Envy Notebook 15-q473cl clickpad/mouse randomly clicks on its own

HP Envy Notebook 15-q473cl
Microsoft Windows 10 (64-bit)

I've had this laptop (HP Envy Notebook 15-q473cl) 2 months and its clickpad/mouse has begun to randomly click. It doesn't matter what I'm doing (scrolling, sitting back and watching a video, etc), the computer will suddenly start to click a bunch of times. It will keep clicking until I put the computer to sleep (or restart it), which fixes it every time. However, the random clicking has become more frequent and worrisome.

It was randomly click with or without my wireless mouse plugged in.

I have gone into the settings and increased the Smart Sense setting 2 notches closer to 'max' which did not solve my problem.

 

I really like this laptop, but the frequency of random clicking is getting too frustrating. Let me know what else I can do.

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HP Envy Notebook 15-q473cl clickpad/mouse randomly clicks on its own

Hi @ElizabethE

 

Welcome to the HP Forums!

 

It is a great way to engage, post questions and find resolutions by working with specialists in the HP community.

 

I reviewed your post and I understand that you are having issues with the touchpad random clicks.

 

Don’t worry, I’d love to help!

 

Check out the below video and perform all the steps and check if it helps.

 

http://hp.care/2eaEwOZ

 

Let me know how it goes and you have a good day ahead.

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

 

Take care!

 

Cheers!

The_Fossette
I am an HP Employee

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