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‎10-22-2018 04:41 AM

HP Recommended
Product: HP Envy x360 (N5S76UA#ABA)
Operating System: Microsoft Windows 10 (64-bit)

The keyboard in my laptop has stopped working.   Touch pad doesnt work and light on caps lock does not illuminate when pressed.   I downloaded and installed HP UEFI boot diagnostics.   Hooked up a USB keyboard,   booted up into the diagnostics.  I then unplugged the USB keyboard and was able to use the laptop keyboard to run extensive diagnostics.  I also ran the keyboard and touchpad diagnostics.  All ran with no errors found.

Oh, I have uninstalled and re-installed keyboard drivers from the device manager about 20 times.  THIS DOES NOT FIX THE PROBLEM.   Befoe I shell out $70 for  a new keyboard, I wan to make sure its not a Software glitch.   And yes, I have pressed andheld the power button fro over 1 minuted to do a hard reset too.  This did not solve problem.

18 people had the same question
5 REPLIES 5

‎10-22-2018 06:04 AM - edited ‎10-22-2018 06:04 AM

HP Recommended

OK.

 

While you have the notebook powered on, use a mouse and click on the notification icon in the bottom RH of the screen. 

 

If the notebook is in Tablet mode it will say On and be blue in color. To leave tablet mode, just click on the Tablet mode tile.

 


I am a volunteer forum member. If my suggestion solved your issue, help others by not' forgetting to mark that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



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‎10-23-2018 04:26 AM

HP Recommended

No, this did not work.

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‎10-23-2018 04:28 AM

HP Recommended

I fixed this problem by disabling the "Intel Integrated Sensors" under System Devices in the device manager.   This seems to do the trick ( for now ).  The problem began after a recent windows update was pushed out,

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‎10-23-2018 04:30 AM

HP Recommended

Thanks but that is not the problem.   See the actual solution below.   Had to disable intel integrated sensors

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‎12-03-2019 05:03 PM

HP Recommended

Thanks!

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