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bee-a-trice
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Message 1 of 2
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HP previously worked, no longer worked

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HP Pavilion x360 Laptop - 14-dh2051wm
Microsoft Windows 10 (64-bit)

I have the basic HP Pen. I KNOW it's compatible with my computer because I've had this for a few months now and have been using it without any issues. Now I have an issue: it's not responding. My touchscreen still works with my hand and I have changed out the battery as well. I have also updated all of the necessary drivers and etc., but the pen will not work. 

 

I need help ASAP. If you cannot help, please just help me sort out getting the warranty worked out because I have a year-long warranty and it hasn't even been a year. I am so disappointed.

1 REPLY 1
The_Fossette
HP Support Agent
HP Support Agent
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Message 2 of 2
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@bee-a-trice

 

I reviewed your post and I understand that the HP pen is not working.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you follow the steps in the below article and check if it helps.

 

https://support.hp.com/in-en/document/c04706945

 

For the warranty claim, you need to contact support and they will assist you in this regard.

 

Here is how you can get in touch with support.

 

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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