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CDKruse
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Message 1 of 2
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I try to connect my HP ma0351ng by USB-C to my new monitor Dell P2419hc, but it doesn't work. why?

HP Recommended
hp ma0351 ng
Microsoft Windows 10 (64-bit)

I did try to connect my HP ma0351ng by using a USB-C cable (Dell) to my new monitor Dell P2419hc, but it doesn't work. The notebook does not recognize an external monitor; the monitor does not recognize a signal from my notebook.

why?

1 REPLY 1
banhien
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Message 2 of 2
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HP Recommended

@CDKruse 

 

HP ma0351ng is an invalid model/product. Is it an  HP Notebook - 14-ma0351ng machine ? Its specs

                       

                 https://support.hp.com/vn-en/document/c06181083

 

which shows it ONLY has 1 USB 3.1 Type-C™ Gen 1 (Data Transfer up to 5 Gb/s) port. This port does not support Alt mode therefore you can't connect it to an external monitor even with a hub/dock.

 

Regards.

 

BH
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