Showing results for 
Search instead for 
Did you mean: 
New member
1 0 0 0
Message 1 of 2
Flag Post
HP Recommended

Issue with driver amd 16.9.2

Hp Pavilion 15 Notebook PC
Microsoft Windows 10 (64-bit)


i've a problem with my pc:Notebook pavilion 15. Pc have 2 video cards: Amd Radeon 8400/ R3 series and Amd Radeon 8600m series. PC automatically upgrade driver from 15.7.1 ver. to 16.9.2 ver. But when this happen, pc crashes, it is very slow to load Desktop and to open windows. Has anyone experienced same problem? Do you have a solutions? Thanks

HP Support Agent
HP Support Agent
26,165 26,120 2,181 3,346
Message 2 of 2
Flag Post
HP Recommended

Issue with driver amd 16.9.2



Thank you for posting on HP Forums,
The Riddle_Decipher is at your service.


As I Understand the PC crashes and has a slow performance since the last update,

I recommend you install the updates available on as they are tested for your computer before release,


If the issue persists, please perform a driver rollback and change the way updates are installed on your PC,

change windows updates to choose what I want to download instead of the automatically update windows.


Keep me posted,

If the information I've provided was helpful, 

give us some reinforcement by clicking the solution and kudos buttons, 

that'll help us and others see that we've got the answers!

Good Luck.

I am an HP Employee

0 Kudos
Be alert for scammers posting fake support phone numbers on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation