11-12-2016 07:04 AM
I bought this device just yesterday evening, and in about 12 hours usage I have had this problem about 3 times:
1) The trackpad slows down
2) Next, it'll apparently start detecting the wrong gestures, like multifingered gestures when I use only one finger, or the inverse, or else it starts clicking when I'm not putting on much pressure, etc.
3) Finally - and this is the worst part - the trackpad stops detecting pressure in about 60% of it's central area...
4) I restart the system and everything is perfect again for a while.
What should I do? Should I return the product? I already searched for updates in the software, but everything was fine and up to date.
Thanks for your time!
11-13-2016 12:05 PM
Welcome to the HP forums! It is a great way to engage, post questions and find resolutions by working with specialists in the HP community. I see that you are having issues with the touchpad on your HP PC. I'll be really happy to assist you with this.
First, restart the computer and tap on F10 during restart, once on BIOS screen, move the mouse cursor around to check if it works normally,
If it does, it would confirm a software issue and you follow the below steps if it doesn't work on its a hardware failure and I would suggest a touchpad replacement.
I recommend you to uninstall any generic synaptic drivers showing up for the touchpad (if available) under hidden devices from the device manager:
* Click Start, point to All Programs, point to Accessories, and then click Command Prompt.
* At a command prompt, type the following command , and then press ENTER:
* Type the following command a command prompt, and then press ENTER:
* Troubleshoot the devices and drivers in Device Manager. NOTE: Click Show hidden devices on the View menu in Device Manager before you can see devices that are not connected to the computer.
* When you finish troubleshooting, close Device Manager.
* Type exit at the command prompt.
Note that when you close the command prompt window, Window clears the devmgr_show_nonpresent_devices=1 variable that you set in step 2 and prevents ghosted devices from being displayed when you click Show hidden devices.
And then download a new version of the synaptic drivers using this link: Click here
For more details, please go through this link:
Using the TouchPad or ClickPad (Windows 10) - Click here
I hope this helps. Let me know if you require any further assistance.
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