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cartfan Student
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Key on Keyboard Stopped Working

Pavillion dv6
Microsoft Windows 10 (64-bit)

All of a sudden yesterday the "m" key acted as if it were stuck (does so upon initial boot too); but doesn't work now either.  Press the key and it does nothing.  Any solutions?  All other keys work.  This is a laptop.

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HP Recommended

Key on Keyboard Stopped Working




Allow me to welcome you to the HP forums!

Wish I had good news for you, but I don't.

Unlike external keyboards, the ones on laptops are not made to be rugged, but instead, to be light.  Thus, if you get five years out of a laptop keyboard, you're doing very well.

Here's some troubleshooting steps you can try:  http://support.hp.com/us-en/document/c03738933

If you are experienced at laptop repairs, you can often replace a keyboard for $25 for a new one and a half-hours work. I have done this on older HP laptops.

But, if you're NOT, there is a serious risk of breaking fragile connectors and cables doing this -- so I do not recommend it.

Instead, I would recommend you hunting down a local laptop repair place to have THEM replace the keyboard.  Should only be an hour's work or less.

Good Luck

***If my post helped, click the White thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
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