09-18-2016 06:57 AM
All of a sudden yesterday the "m" key acted as if it were stuck (does so upon initial boot too); but doesn't work now either. Press the key and it does nothing. Any solutions? All other keys work. This is a laptop.
09-18-2016 09:38 AM - edited 09-18-2016 09:38 AM
Allow me to welcome you to the HP forums!
Wish I had good news for you, but I don't.
Unlike external keyboards, the ones on laptops are not made to be rugged, but instead, to be light. Thus, if you get five years out of a laptop keyboard, you're doing very well.
Here's some troubleshooting steps you can try: http://support.hp.com/us-en/document/c03738933
If you are experienced at laptop repairs, you can often replace a keyboard for $25 for a new one and a half-hours work. I have done this on older HP laptops.
But, if you're NOT, there is a serious risk of breaking fragile connectors and cables doing this -- so I do not recommend it.
Instead, I would recommend you hunting down a local laptop repair place to have THEM replace the keyboard. Should only be an hour's work or less.
***Please mark Accept As Solution if my post solved your problem***
I am a volunteer and I do not work for, nor represent, HP