Laptop screen goes fuzzy when I am in a video call

[Manuel00]

Hi,

I recently bought an HP15th, 10th generation microprocessor, 12GB of RAM with an Iris Graph card. I got the laptop 4-5 days ago and I have been using it for work since then.

Yesterday and today I was in video calls and the screen started going fuzzy and flickering in the middle of the call.

I took some screenshots of the problem but the image seems to be too heavy to attach to this post. Please, see here: https://photos.app.goo.gl/Vb69EQMYKhQ9RT7n6

Any thoughts?

Thanks,

Manuel

[Riddle_Decipher]

@Manuel00 I have quite a few thoughts on resolving this issue, however, before I go ahead with it, I need you to help me with this:

• Does this happen on any webcam/video call software you use or is it specific to one particular application?
• Which application are you using?
• When was the last time it worked fine?
• And last but not the least, did you attempt a system restore?
  • Click here for steps, if you haven't.

P.S: Welcome to HP Community 😉

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

[Manuel00]

@Riddle_Decipher

Thanks a lot for your support and my apologies for the delayed response.

Let me quickly respond to your questions and then provide you with an update

• Does this happen on any webcam/video call software you use or is it specific to one particular application?
  • No, I am not using any particular software beyond what may have been installed by default in my HP
• Which application are you using?
  • So far it has happened with skype, zoom and google hangouts
• When was the last time it worked fine?
  • I think perhaps the first 1-2 days after I purchased the laptop?
• And last but not the least, did you attempt a system restore?
  • Click here for steps, if you haven't.
  • I have not.

As an update on my end, after doing some research I updated the drivers for the  Graphics card on Friday. The problem seems to have disappeared, but I will keep you posted. For the time being, would it make sense to leave this thread open until we confirm this issue has been resolved?

Have a very nice day,

Manuel

[Riddle_Decipher · Accepted solution]

@Manuel00 That's awesome, I'm glad its been sorted, and absolutely, you could take a few days to observe the device and get back to us with the results,

We'll be right here and happy to help.

If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.