08-30-2016 02:25 PM - edited 08-30-2016 02:28 PM
Hey all, I woke up this morning and started using my computer to find that there were white spots on my computer screen that I had not previously noticed. I have had the computer for two years and haven't had any similar issues. There does not appear to be anything wrong with the pixels, as the color changes appropriately - it's just brighter. Furthermore, the bright spots on the screen heat up much more than the rest of the screen, which remains cool. I also noticed that, though this may be a separate issue, the touch screen isn't responding. Here is an image (it's much more noticeable on a white background): http://imgur.com/09sYisg
Any help is much appreciated!
09-01-2016 09:36 AM
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I grasp that when you powered on your notebook the other day, that you noticed white dots or spots on the screen that are warmer than the remainder of the screen and the touchscreen function is no longer responding. Have you run the HP Support Assistant? Have you tried running the Windows troubleshooter? Here is a link to HP Notebook PCs - Troubleshooting a Notebook LCD Panel Issue (Windows 10, 8, 7) that may also help to overcome or determine the issue. Please let me know the results.
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