Low FPS after laptop reset

[Arbuckle79]

After resetting my laptop I have extremely low FPS when trying to play any game while on battery or plugged in. I've tried changing the power options and I've checked my drivers are all up to date too but can't seem to get it running like it was before. 

[The_Fossette]

@Arbuckle79,

Welcome to the HP Support Community!

I recommend you update the BIOS and the graphics driver from the below link and check if it helps.

https://support.hp.com/in-en/drivers

If you continue facing the issue, follow the below steps.

Right-click your desktop background and select NVIDIA Control Panel. You can also find this tool by performing a Start menu (or Start screen) search for NVIDIA Control Panel or by right-clicking the NVIDIA icon in your system tray and selecting Open NVIDIA Control Panel.

To quickly set a system-wide preference, you could use the Adjust image settings with the preview option. For example, if you have old hardware that struggles to play the games you want to play, you may want to select “Use my preference emphasizing” and move the slider all the way to “Performance.” This trades graphics quality for an increased frame rate.

By default, the “Use the advanced 3D image settings” option is selected. You can select Manage 3D settings and change advanced settings for all programs on your computer or just for specific games. NVIDIA keeps a database of the optimal settings for various games, but you’re free to tweak individual settings here. Just mouse-over an option for an explanation of what it does.

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[Arbuckle79]

I tried altering the power options, changed the settings in the NVIDIA Control Panel and I've checked my drivers are up to date but haven't had any luck, I've used DDU to uninstall all drivers and reinstall and that didn't fix either. This is my benchmark score https://www.userbenchmark.com/UserRun/18477248.

[The_Fossette]

@Arbuckle79,

I recommend you contact support and they will assist you in this regard.

Here is how you can get in touch with support.

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

Cheers!