11-12-2016 04:05 AM - edited 11-12-2016 04:07 AM
I have I5 6th generation.My mousepad struks sometimes,the cursor doesnt move and when i restart the system it starts working.Help needed
11-13-2016 11:56 AM
Thank you for showing your interest in the HP Forums,
I’d like to help 🙂
As I understand the touchpad quits working until it's restarted,
Don't worry I have a few suggestions to help you out 🙂
First, restart the computer and tap on F10 during restart, once on BIOS screen, move the mouse cursor around to check if it works normally,
If it does, it would confirm a software issue and you follow the below steps if it doesn't work on its a hardware failure and I would suggest a touchpad replacement.
I recommend you to uninstall any generic synaptic drivers showing up for the touchpad (if available) under hidden devices from the device manager:
- Click Start, point to All Programs, point to Accessories, and then click Command Prompt.
- At a command prompt, type the following command , and then press ENTER:
- Type the following command a command prompt, and then press ENTER:
- Troubleshoot the devices and drivers in Device Manager.
NOTE: Click Show hidden devices on the View menu in Device Manager before you can see devices that are not connected to the computer.
- When you finish troubleshooting, close Device Manager.
- Type exit at the command prompt.
Note that when you close the command prompt window, Window clears the devmgr_show_nonpresent_devices=1 variable that you set in step 2 and prevents ghosted devices from being displayed when you click Show hidden devices.
And then download a new version of the synaptic drivers using this link: Click here
I also need a few details to provide further assistance (if need be):
When was the time it worked (date)?
Did you install the updates from the official hp website?
What is your product number (click here for details on finding information) ?
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Have a good day, Ahead.
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