NVIDIA Processor not waking from sleep please help!

[Lock2000]

I'm having a problem with my Nvidia GeForce gtx850m graphics processor. Everything works fine until I put the laptop to sleep. Upon waking from sleep, the Nvidia processor never wakes up, meaning I have to restart the machine for everything to work again. Things I have done: used DDU, updated to the latest driver, tried hp's recommended driver, updated all chipset drivers, and updated the integrated graphics driver. This all started after re-installing windows due to hard drive failure. I came here from Nvidia support, they told me to ask this community.

Speccy Results: http://speccy.piriform.com/results/0HKonaq3XofTZE53TipEGmF

Any help is greatly appreciated. Thanks!

[praveen196]

@Lock2000 Thanks for stopping by the HP Support Community!

AS you have stated that you have already updated the drivers and reinstalled the operating system. The issue with the hardware part.

 I would suggest you contact our phone support. They will help you.

Here is how you can get in touch with phone support.

1)Click on this link - www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

Keep us posted,

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