Need a new Keyboard for a HP omen 17 as my son has broken some of the keys.

[Maz501]

My son's laptop runs fine probably needs a service. That aside i need a new Keyboard. He is Autistic and a massive gamer WASD are gone he has been replacing them with other keys. The W Key has failed completely now. Any ideas. Laptop is out of Warranty.

[Anand_Andy]

Hi @Maz501,

Welcome to the HP Support Community

I understand you are facing a keyboard issue with your OMEN By HP 17-Cb0588na Notebook PC. Not to worry I will help you to get a resolution to resolve the issue.

To assist better:

• Was there any recent update on the PC?
• Are all the drivers on HP Support Assistant up to date?
• If not please follow the document to update the drivers: HP PCs - How to Download, Install, and Use HP Support Assistant (Windows)

While you respond to that please try the below steps:

Update the BIOS & Keyboard drivers to resolve this issue

• Here's the link to download and install the above updates: Click here

If the issue persists, then please follow the steps mentioned in this document: HP PCs - Testing for hardware failures in Windows 10

 If the issue still persists, I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!