cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
2 1 0 0
Message 1 of 4
122
Flag Post

No Display Signal USB-C to HDMI

HP Recommended
Pavilion CW-1507-SA

HP Pavilion 15-cw1507sa 15.6” AMD Ryzen 5 Laptop - 256 GB SSD, Silver

i am trying to extend the desktop across 2 external monitors  connecting via HDMI is working fine connecting to USB-C is not giving a signal 

I have tried a usbC to hdmi adapter and a more expensive adapter which has altmode but no joy

any help appreciated 

3 REPLIES 3
Highlighted
HP Support Agent
HP Support Agent
28,931 28,884 2,392 3,609
Message 2 of 4
Flag Post
HP Recommended

@RedButton74 Here's the USB configuration of your device:

1 USB 3.1 Gen 1 Type-C™ (Data Transfer Only, 5 Gb/s signaling rate);

2 USB 3.1 Gen 1 Type-A (Data Transfer Only)

 

I'm afraid none of the above has the capability of video conversion,

And hence, USB to HDMI is not an option.

 

P.S: Welcome to HP Community 😉

 

I hope that answers your query,  

If it did, simply select "Accept as solution", to help the community grow, 

And if you wish to thank us for our efforts, click on the thumbs up for kudos.

Have a great day ahead.

Riddle_Decipher
I am an HP Employee

Reply
0 Kudos
Highlighted
Author
New member
2 1 0 0
Message 3 of 4
Flag Post
HP Recommended

Hello Riddle 

Many thanks for your reply. 

when I purchased this laptop I was informed by the sales person that I could connect upto 3 monitors 

1 to duplicate the main desktop and a further 2 to extend. 

At the moment I have 1 extended desktop working well via HDMI 

 

is there anything I can purchase as external hardware to extend to another monitorS via the HDMI socket Or have I reached my limit with 1 extended monitor 

 

sorry for all the questions I do appreciate your help

 

 

 

Reply
0 Kudos
Highlighted
HP Support Agent
HP Support Agent
16,102 16,081 1,012 1,005
Message 4 of 4
Flag Post
HP Recommended

@RedButton74

 

To will need to use an HDMI Splitter which will enable to you connect more than 1 external monitor to your Laptop

 

Thank you

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

Reply
0 Kudos
Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation