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‎10-06-2022 02:18 PM

HP Recommended
Product: HP Notebook - 15-af131dx (ENERGY STAR)
Operating System: Microsoft Windows 10 (64-bit)

My laptop hinge was jammed. I tried to close the lid, which caused it to broke/opened up from left side.
Next the power was plugged in while i turn on the laptop. There was some smoke and no display. I turn off the system.
Than after unplugging the power i turned it on on batteries. The system booting but there is no display now. 

What could be the problem? Damage done to wiring or lcd?
Is my screen OK? 

Category:
1 REPLY 1

‎10-07-2022 04:30 AM

HP Recommended

Hi @far10han,

 

Welcome to the HP Support Community. 

 

I understand that your hinges caused breakage and no display. I'd like to help!

 

This situation will need some additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

 

Please check your inbox on the forums page for private message.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Elohi_NR
I am an HP Employee
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