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‎10-03-2019 01:32 PM - edited ‎10-03-2019 01:36 PM

HP Recommended

Вы смеётесь? This is the driver for the touchpad, not a touchscreen laptop!

😑😕

This is the driver for this touchpad:2019-10-03 23-30-55.JPG

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‎10-03-2019 02:25 PM

HP Recommended

Apologies, I meant to send the Firmware update: https://support.hp.com/in-en/drivers/selfservice/swdetails/hp-pavilion-14-dd0000-x360-convertible-pc...

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!


I am an HP Employee

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‎10-04-2019 11:52 AM

HP Recommended

Very sorry, but after installing this driver, the problem persists.2019-10-04 21-44-03.JPG

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‎10-05-2019 02:03 PM

HP Recommended

@demidostroukhov
Thank you for posting on the HP Support Community.

 

This sounds like a hardware related issue,

I would request you to reach out to our Support and our Support Engineers should be able to check the available service options in order to diagnose the computer physically. HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/


Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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‎01-11-2020 10:14 AM

HP Recommended

The laptop was repaired in the service center under warranty. The problem disappeared. Thanks.

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