Problem replacing my laptop screen.

[Victorrisa]

So I tried replacing my laptop screen with another screen from the same model of my laptop but different processors. Its just showing a blue screen and not working. Same thing is happening with my bad screen for the other laptop. Ps. My processor is Intel core i7 while the other is Intel  core i5

[Riddle_Decipher]

@Victorrisa How was the screen replacement done? Did you do it yourself or via the local tech, or was it HP? Could you elaborate?

Meanwhile, Here's what you need to do, to identify the issue and resolve it accordingly:

• If not done already, check if it works fine on the BIOS screen to identify if it's either a hardware or a software issue:
  • If it works fine on the BIOS (Accessed while tapping F10 during a restart) it's a software issue & I suggest creating a new user account to check if that works better, for starters)
  • However, if it doesn't work within the BIOS either, I'm afraid it's a hardware malfunction.

While you respond to that, I have a few more steps that should help: 

Perform a power reset (no data loss) using these steps: Click here, proceed to next step if this works

Attempt to run a test from the HP hardware diagnostic tool, using this link: Click here for details.

If the issue appears on the diagnostics, it could again, determine a hardware failure,

If they don't appear on bios & the hardware tests passed: please update the BIOS & Chip-set drivers from the HP website using this link: Click here

P.S: Welcome to HP Community 😉

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