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Anita8
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Message 1 of 2
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Problem with touchscreen on Laptop

HP Recommended
HP ENVY m7-n100 Notebook PC (Touch)
Microsoft Windows 10 (64-bit)

My touchscreen on my laptop has bubbles appear and the screen thinks I'm touching the screen where the bubbles are. Please tell me how to remedy this.

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A4Apollo
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Hey there! @Anita8, Thanks for stopping by the HP Support Forums!

 

I understand you have touchscreen issues with your PC.

 

Don't worry I'll try to help you out.

 

Did you make any hardware or software changes on your PC?

 

Is the touchscreen working in BIOS?

 

Please provide the product number of your PC to assist you better.

 

As you mentioned the touch on your laptop responds by itself without any user intervention.

 

Try updating the graphics driver and BIOS on your PC and check if it helps.

 

Link to update the BIOS.

 

Also, update the graphics driver using this link.

 

Refer this article to know more information about using HP support assistant.

 

Please try few steps recommended below.

 

In Windows, search for and open Device Manager.
Expand the Human Interface Devices heading.
The touchscreen device is labeled HID-compliant touch screen, or similar. Right-click the touchscreen device.
If the option to enable the device is included in the menu, click Enable.


Reinstall the original touchscreen device driver that came installed on your computer using the following steps:
In Windows, search for and open Device Manager.
Expand the Human Interface Devices heading.
The touchscreen device is labeled HID-compliant touch screen, or similar. Right-click the touchscreen device and select Uninstall.
Confirm the uninstallation.
Restart the computer to reinstall the touchscreen driver.

 

 

Also, I suggest you update the Display driver from the Device Manager and check if this helps.

Follow the below steps:

1. Press Windows key + X and click on Device Manager.

2. Expand Display Adaptor.

3. Right click on the video driver and select Update Driver Software. Once this is done, restart the computer and check if the issue persists.

 

 

Refer this article to further troubleshoot touchscreen issues with your PC.

 

Also, try running a touchscreen test on your PC using HP system diagnostics and check if the touchscreen is functioning correctly.

 

Refer this article to know more information about running system diagnostics on your PC.

 

 

If the solution provided worked for you, please mark accepted solution for this post.

 

I'll keep an eye out for your response.

 

I hope you have a great day! 🙂

 

 

Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.

 

Click the "Kudos, Thumbs Up" on the bottom right to say "Thanks" for helping!

A4Apollo
I am an HP Employee

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