Rear touch pad driving wifi, sound and web control commands does not work

[Papichisto]

This touch pad used to work so far but has no action since former 2 or 3 updates of W10 (currently 20H2).

Hardware or software issue? Obsolescence issue?

[Jay_G24 · Accepted solution]

Hi @Papichisto,

I'd like to help!

Follow the below instructions -

Step 1- Perform a Power Reset your Laptop​

For instructions refer to -How to Power Reset your Laptop​

Step 2-Perform BIOS defaults 

Refer to -Restoring Defaults in BIOS

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

[Papichisto]

To be honest, I was not expecting such a fast and expert decision: great!

I only had to perform the reset as recommended and ... it worked!

Many thanks

[Jay_G24]

You're welcome 🙂

If you need further assistance feel free to reach out to us.

Have a great day ahead!

Please click “Accepted Solution” on my public post if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!