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‎11-13-2019 08:16 PM - last edited on ‎11-14-2019 08:10 AM by Retired

HP Recommended

I have changed my HP Pavilion 13-a058ca 360 Convertible touchscreen, since it fell from table, however the touchscreen doesn't work, if I touch the screen, the screen goes randomly changing,  so I reinstalled the touchscreen drive, the same problem remains, then I run diagnostics  under component tests for touchscreen,  one passed, the second test to drag blocks failed,  touchscreen didn't work at all.  it's really frustrating, do I need change Lcd or digitizer ? again? 

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‎11-16-2019 03:46 PM

HP Recommended

@Sutie
Thank you for posting on the HP Support Community.

 

This sounds like a hardware related issue,

I would request you to reach out to our Support and our Support Engineers should be able to check the available service options in order to diagnose the computer physically. HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/​​​​​​​


Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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