Screen Replacement of HP Notebook - 15-BS661TX

[Sid121]

Can I upgrade my damaged SVA screen to UWVA with full hd resolution and 60Hz refresh rate ? Please provide part number and other neccesary details of the screen.

PLEASE REPLY AS SOON AS POSSIBLE 

[praveen196]

@Sid121 Welcome to HP Community!

I understand that you would like to upgrade the screen.

I have checked the manual ( page number 23)

Your product support the raw display panel (39.6-cm [15.6-in])

FHD, anti glare 798933-011

HD, BrightView, touch 809612-013

HD, BrightView, non-touch 847654-007

HD, anti glare 909185-005

The display panel is not a user-replaceable part. I would suggets you contact our phone support and check for the support option. They will help you,

Or you can contact the local service center to replace the part.

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

[Sid121]

I guess "FHD, anti glare 798933-011" is a SVA(TN)  panel. But I want a UWVA panel which is an IPS one.

[Sid121]

... Please help

[praveen196 · Accepted solution]

@Sid121

I understand your concerns.

This will not support for your model.

However, you can check with our phone support as well. They may help you.

Here is how you can get in touch with phone support.

1)Click on this link - www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

We are experiencing longer than expected wait times to reach an agent due to the CoViD-19 impact and there might have been issues in you getting the expected resolution on the issue. 

Have a nice day!!

[Sid121]

Thanks for your reply. 

[praveen196]

@Sid121 

You are most welcome.

Keep us posted,