Screen goes black

[JunkerJorg]

I started having this problem yesterday that every time the cursor from my mouse enters the screen, the screen flickers and goes black. Sometimes it recovers until I move the mouse again, sometimes it does not. I have multiple monitors (thankfully) and I disconnected all of them to make sure it wasn't something there. Problem still persists. My other monitors are fine, only the notebook monitor itself is having issues.

[The_Fossette]

@JunkerJorg

I reviewed your post and I understand that the cursor is moving erratically on the laptop display.

Don’t worry, I assure you I will try my best to get this sorted.

What is the product number of your computer?

Meanwhile, I recommend you uninstall the touchpad driver from the device manager and then download and install the driver from the below link.

https://support.hp.com/in-en/drivers

Here is how it is done.

1. Type "Device Manager" into the search field to open the device manager console.
2. Expand the node that represents the type of device that you want to uninstall, right-click the device entry, and click Uninstall.
3. On the Confirm Device Removal dialog box, click OK to start the uninstall process.
4. When the uninstall process is complete, remove the device.

NOTE: On the Confirm Device Removal dialog box, click the Delete the driver software for this device option to delete the driver package that was used for the device.

Let me know how it goes and you have a great day!

P.S: Welcome to the HP Support Community 😊

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

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