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‎10-06-2020 12:52 PM

HP Recommended
Product: Pavilion 13-an0105ng
Operating System: Microsoft Windows 10 (64-bit)

I want to connect two screens to my HP Pavilion 13-an0105ng (7GU82EA) notebook, which has just one HDMI port. Thus, I ordered the HP USB-C-to-HDMI/USB 3.0/USB-C adapter, and hoped I could connect one screen directly to the notebook, and the other one through the adapter. The HP website also lists my notebook in the "compatible devices" list for the adapter.

But when I connect any screen to the Adapter's HDMI port, it is not detected at all. I have performed all available driver and BIOS updates without success.

Any hints?

1 REPLY 1

‎10-06-2020 01:27 PM

HP Recommended

@SimonSorcerer 

 

Your system includes one USB-C port

 

 User Guide

Right-Side, Item #4 - Page 4

Connects a USB device, such as a cell phone, camera, activity
tracker, or smartwatch, and provides data transfer.
NOTE: Cables and/or adapters (purchased separately) may be
required.

 

The port does not support video / Display port

 

Device Home Page - References and Resources – Learn about your Device - Solve Problems

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Warranty Check, HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, User Guides / Manuals, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP Pavilion 13-an0105ng 

 

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We are a volunteer community workforce dedicated to supporting HP technology

Click Thumbs Up to say Thank You for the help.

If the answer helped resolve your issue, Click "Accept as Solution" .

 

 

Dragon-Fur

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