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HP Pavilion x360 - 14-cd0087tu
Microsoft Windows 10 (64-bit)

I Have HP Pavilion x360 -14-cd0087tu 2-in-1 convertible laptop with two cameras. 1 on the screen and 2nd on top of the keyboard. I am unable to use the second camera. Camera App is using only the screen camera as webcam. How do i make use of the camera on the keyboard? Is there any additional driver i need to install. Please help.

HP Pavilion x360 - 14-cd0087tu

OS : Windows 10 - 64Bit

3 REPLIES 3
HP Recommended

@Aaquib2020 

 

Based on its specs

 

   https://support.hp.com/au-en/document/c06033264

 

It ONLY has ONE camera.

 

     cams.png

 

Which part do you think it is the second camera ? Are you talking about the light shown ?

 

      camt.png

 

Regards.

BH
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@Banhien

Attached is the screenshot of the two cameras I have on my laptop. HP Wide Vision HD Camera is attached on the screen (which is working and is shown on camera app as the default). Intel R AVStream Camera 2500 is the secondary camera on the keyboard. (Attached pics). Both were working before Windows update and were shown in the camera app. However after windows update I can only see the HP Wide Vision HD Camera and no Inter(R) AVStream Camera. (There was a camera toggle option earlier which is missing in camera app). In Device Manager, both cameras are shown as working however I cannot use the latter one. Drivers are up to date. BIOS driver was updated recently post which I am facing the issue.

 

Aaquib2020_1-1584128182726.png

Aaquib2020_2-1584128778252.pngAaquib2020_3-1584128806907.png

 

 

 

HP Recommended

@Banhien Attached is the screenshot of the two cameras I have on my laptop. HP Wide Vision HD Camera is attached on the screen (which is working and is shown on camera app as the default). Intel R AVStream Camera 2500 is the secondary camera on the keyboard. (Attached pics). Both were working before Windows update and were shown in the camera app. However after windows update I can only see the HP Wide Vision HD Camera and no Inter(R) AVStream Camera. (There was a camera toggle option earlier which is missing in camera app). In Device Manager, both cameras are shown as working however I cannot use the latter one. Drivers are up to date. BIOS driver was updated recently post which I am facing the issue.

 

Aaquib2020_0-1584816472249.png

 

Aaquib2020_1-1584816608241.pngAaquib2020_2-1584816643165.png

 

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