Touch screen is not working anymore

[MauLo]

Hello.

Couple of months ago I was able to work with the touch screen option of my HP laptop, at some point of august I noticed the touch screen was not responding anymore, I tried to update the driver in device manager options but now I don't see the HID touch screen driver anymore, even when I enable the option of show hidden devices.

Please let me know how to proceed in order to get the touch screen back to normal in my laptop.

Thank you!

[Echo_Lake]

@MauLo

Thank you for posting on HP Support Community.

Don't worry as I'll be glad to help,

I understand that your HP notebook touchscreen is not working correctly, to provide an accurate resolution, I need a few more details:

• Did you make any changes to the settings of your PC prior to the issue?

While you respond to that, let's try these steps: 

Hard Reset: Follow steps from the link: https://hp.care/2GnkMa8. (Refer to the removable and sealed battery)
BIOS default:(do not skip any troubleshooting steps even if you feel steps are repeating)

1. Turn off the computer and wait five seconds.
2. Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
3. On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
4. Press F10 to Save and    Exit.
5. Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
6. Follow the prompts to restart your computer. 

If the issue persists, follow the next steps.

Check for updates now, select the Start button, and then go to Settings  > Update & security  > Windows Update, and select Check for updates.

Install updates from HP Support Assistant: Go to Download HP Support Assistant to install the tool.

1. To open HP Support Assistant, double-click the HP Support Assistant icon .
2. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
3. Click Check for updates and messages to scan for new updates.
4. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
5. Click the update name for a description, version number, and file size.
6. Select the box next to any updates you want to install, and then click Download and install.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.