02-14-2017 01:05 PM - edited 02-14-2017 01:14 PM
Hey, I have just bought a ENVY 2-1 laptop but I am having nothing but trouble with the touchpad, mostly due to the right/left buttons being integrated into the pad itself and not being seperate.
My first main issue is that I cannot perform a left click 90% of the time. The click will either not go through, or it will but i will not be able to click and hold in order to highlight multiple folders, or it will go through but after the click has gone through the right button will click also leading to the right click menu appearing (Even though I am way out of the right click area I have assigned in the options). I get slightly more success if the pointer is not moving before i click and also if the laptop is on a laptop pad and not on my lap. Doubling tapping the pad works but I would rather have my physical buttons.
I have tried altering all the synaptic pointing device with no success and by reducing the pointer area, the touchpad area itself is clean with nothing else over it, and I have tried reinstallign drivers but the current drivers will not uninstall. A usb mouse also works. Does anyone have experience with this issue?
A second smaller issue is that my mouse pointer stops dead sometimes if my thumb rests upon the area where the left mouse button would normally be. As I'm used to having my hands in this position from previous laptops this is a pain. Is there anyway round this?
02-15-2017 10:49 AM
Thank you for showing your interest in the HP Forums, I’d like to help 🙂
As I understand you are having touchpad issues on your HP notebook, Don't worry I have a few suggestions to help you out 🙂
First, restart the computer and tap on F10 during restart, once on BIOS screen, move the mouse cursor around to check if it works normally,
If it does, it would confirm a software issue and you follow the below steps if it doesn't work on its a hardware failure and I would suggest a touchpad replacement.
I recommend you to uninstall any generic synaptic drivers showing up for the touchpad (if available) under hidden devices from the device manager:
* Click Start, point to All Programs, point to Accessories, and then click Command Prompt.
* At a command prompt, type the following command, and then press ENTER: set devmgr_show_nonpresent_devices=1
* Type the following command a command prompt, and then press ENTER: start devmgmt.msc
* Troubleshoot the devices and drivers in Device Manager. NOTE: Click Show hidden devices on the View menu in Device Manager before you can see devices that are not connected to the computer.
* When you finish troubleshooting, close Device Manager.
* Type exit at the command prompt.
Note that when you close the command prompt window, Window clears the devmgr_show_nonpresent_devices=1 variable that you set in step 2 and prevents ghosted devices from being displayed when you click Show hidden devices.
And then download a new version of the synaptic drivers using this link: Click here
I also need a few details to provide further assistance (if need be):
When was the time it worked (date)?
Did you install the updates from the official hp website?
What is your product number (click here for details on finding information)?
I hope this helps. Let me know how it goes for further assistance.
If you are able to reach some resolution, please click on Accept Solution to help others with similar issues.
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Have a good day, Ahead.
I am an HP Employee