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Touchpad not working while keys are pressed down

HP ENVY Notebook - m6-p114dx
Microsoft Windows 10 (64-bit)

I use an HP ENVY Notebook - m6-p114dx (Touch) (ENERGY STAR) with windows 10. When I move my touch pad I can not press down a key at the same time. This is not very useful to gamers such as myself. I have searched for a bit now to find a solution. I have tried the smart sense solution, palmcheck solution, and many more. Please if anyone finds anything just say something.

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Touchpad not working while keys are pressed down

Hi,

 

Normally, you just need to turn off SmartSense or PalmCheck the Synaptics control panel - however from what I've seen, this no longer seems to work for Windows 10 versions of this driver.

 

You may be able to get around this as follows.

 

First, download the Synaptics driver on the link below and save it to your Downloads folder.

 

Synaptics Driver Version 17.0.18.8

 

Turn off your wireless card ( should be f12 ).

 

Open windows control panel, open Programs and Features, right click the current Synaptics driver and select Uninstall.

 

When complete, restart the notebook.

 

When windows has reloaded, open your Downloads folder and run the Synaptics installer - when this has completed, restart the notebook again.

 

Open the Synaptics settings panel, disable SmartSense or PalmCheck and then check if the touchpad will now work with a keyboard key held down. 

 

If it does, turn your wireless card back on and use the utility on the following link to prevent Windows 10 from automatically updating the Synaptics driver.

 

https://support.microsoft.com/en-gb/kb/3073930

 

Regards,

 

DP-K

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Windows Insider MVP

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