10-30-2016 03:52 AM
My computer's touch screen isn't working and it's like it no longer recognises it has a touch screen. It stopped working after I switched out of tablet mode. These are the things I have tried:
* resetting to a previous point
* windows update
* uninstalling the HID-Compliant Touch Screen driver and restarting to re-install it - the problem was that this driver was 'hidden' and was saying error 45 - the hardware is not connected to the computer. It didn't reinstall properly
* A hard reset, reinstalling windows 10 - now the HID-Compliant Touch Screen driver isn't there at all, not even hidden
* A UEFI diagnostics test - there was no option to click on 'touch screen' as a component, as the the computer doesn't think it has a touch screen
When I search for calibrate touch screen, or tablet PC mode, neither of these options are there anymore (they were just a couple of days ago). I'm not sure what has happened but I don't seem to have any of the right drivers or software for the touchscreen and the computer just doesn't seem to recognise it has a touch screen. When I flip the screen around now the keys also don't lock, as though it doesn't recognise it's in tablet mode.
11-01-2016 08:56 AM
Welcome to the HP Forums,
I hope you're well 🙂
As I understand the Touchscreen doesn't work as the computer no longer recognizes that it has a touch screen,
don't worry, though, as I have a few steps that should resolve your concern:
First, let's start with performing a hard reset to release any excessive static/power that could have caused the issue:
To perform a hard reset on a computer with a removable battery, use the following steps:
- Turn off the computer.
- Remove the computer from any port replicator or docking station.
- Disconnect all external connected peripheral devices such as USB storage devices, external displays, and printers.
- Unplug the AC adapter from the computer.
- Remove the battery from the battery compartment.
- Press and hold down the Power button for about 15 seconds to drain any residual electrical charge from the capacitors that protect the memory.
- Insert the battery and plug the AC adapter back into the notebook computer, but do not connect any of the peripheral devices.
- Press the Power button to turn on the computer.
- If a startup menu opens, use the arrow keys to select Start Windows Normally, and then press the Enter key.
- After reconnecting each of the peripheral devices, run Windows Update and HP Support Assistant to update all device drivers.
Second, enable the touch screen driver in Device Manager:
- In Windows, search for and open Device Manager.
- Expand the Human Interface Devices heading.
- The touch screen device is labeled HID-compliant touch screen, or similar. Right-click the touch screen device.
- If the option to enable the device is included in the menu, click Enable.
If the Enable option does not appear in the menu, continue to the next step:
- Reinstall the touch screen driver in Device Manager
- Install Windows updates
- Update the BIOS and graphics driver
- Configure the touch display
- Perform a touch screen diagnostic test in HP Hardware Diagnostics UEFI
- Adjust the power management settings for your touch screen
- Reset your computer
- Perform a Microsoft System Restore
- Perform an HP System Recovery
Click here to know: How to perform each step.
Let me know if those steps worked for you. If they did, that’s awesome! Give us some reinforcement by clicking the solution and kudos buttons, that’ll help us and others see that we’ve got the answers!
I am an HP Employee