Touchscreen not working in Tablet Mode - HP Envy X360 15-DR0000NA

[Grizzly_Bawz]

I purchased this yesterday brand new.  Everything appeared to be working fine straight out of the box.  Later on when I tried to use it in Tablet Mode, the screen auto rotates perfectly, however it is as if the screen locks.  The touchscreen has zero response using the pen or my finger.  The keyboard and touchpad appear to deactivate as they should, leaving me with no means of input.  The touchscreen functions with pen/finger right the way through until the screen is flipped back to approximately a 45 degree angle, then the problem starts.

I have tried the fixes on other threads, updating drivers etc but nothing seems to work. 

Thanks in advance!

[praveen196]

@Grizzly_Bawz Welcome to HP Community!

I understand that touch screen is not working.

Do not worry. I will try to fix the issue.

I have a few steps that should resolve your concern:  

o provide an accurate resolution, I need a few more details: 

• Does the touchscreen work fine while laptop/desktop mode?
• When was the last time the touchscreen worked fine in tablet mode?
• Did any software changes or updates happen on the laptop recently?

I recommend you to perform the following steps to isolate the issue and arrive at a fix: 

you can enable Windows 10 tablet mode (also called Continuum). In tablet mode, your notebook automatically switches to tablet mode when you detach the keyboard from the computer. Then, when you reattach the notebook, it automatically returns to the desktop mode. This document contains instructions for enabling tablet mode and changing the setttings.

Figure : Tablet mode Start screen

In Windows, search for and open Tablet mode settings.

The Tablet mode window opens.

Figure : Tablet mode window

Use the following instructions to enable the tablet mode and to change settings.

• To enable tablet mode, click On in the Make Windows more touch-friendly when using your device as a tablet section.

  Figure : Turning On tablet mode

  

To specify what happens when you sign in, click the When I sign in box. Then, select Automatically switch to tablet mode, Go to the desktop, or Remember what I used last.

Figure : Selecting sign-in options

• To specify how you will be notified when your notebook switches modes, click the When this device automatically switches tablet mode on or off box. Then, select Don't ask me and don't switch, Always ask me before switching, or Don't ask me and always switch.

  Figure : Notification options

  

• To hide the taskbar app icons, click On in the Hide app icons on the taskbar in tablet mode section.

  Figure : Hiding the app icons in tablet mode

  

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!