Touchscreen not working on HP ENVY m6-p113dx

[Shelby41]

I have not been able to use my touchscreen for a few weeks. There is an error in my device manager for HID 12c. I tried finding a new driver, I also tried uninstalling and reinstalling. There is no option to roll the driver back. It just says driver fails to restart. Is there a better driver that I am missing or what? I do not think the recommended driver works correctly so I was hoping Microsoft has made an updated version. This Laptop is to good to have to buy a new one.

[The_Fossette]

@Shelby41,

Welcome to the HP Support Community!

I reviewed your post and I understand that you are facing issues with the touchscreen on the computer.

Don’t worry, I assure you I will try my best to get this sorted.

I recommend you update the BIOS from the below link and check if it helps.

https://ftp.hp.com/pub/softpaq/sp96001-96500/sp96074.exe

If you continue facing the issue, then continue troubleshooting from the below link.

https://support.hp.com/us-en/document/c03488148

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[Shelby41]

I tried all of those things and it still wont work. It says this device cannot start; A request for the HID descriptor has failed.

[Kumar0307 · Accepted solution]

@Shelby41

If the issue persists, please contact our HP Support team for Service Options as it could be a possible hardware issue:

1) Click on this link - www.hp.com/contacthp/

2) Select your product type below.

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Select the appropriate option based on your preference.

6) Fill the web-form and proceed further.

Keep me posted for any other assistance.

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Shelby41]

I am starting to believe that it is a hardware issue myself. sometimes it will work and other times it wont. The latter being 95% of the time. I will just use a wireless mouse until I decide to buy a new Laptop. I might try a different brand this time to see if I like better. Thank you both for trying to help.

[Kumar0307]

@Shelby41

You are welcome. Keep us posted for any other assistance on HP products.

Happy to help!