USA contact HP - HP factory repair center

[arkila1807]

Does anyone know the phone number for HP laptop support in USA? I need to contact hp agent and send my laptop back to HP for repair. The repair center here in Miami is not able to repair my pc, they told me to send to HP becouse it may have a factory issue but send back where? anybody nows?

[Dragon-Fur]

@arkila1807 

Check your Warranty status (links / how-to later in this message)

Next, submit an online case to HP - provide the necessary information, explain the problem, submit the case.

After submitting the case the contact information for your region will display on your screen.

First rule:  Be very patience with the process.  Everything, from submission to waiting on the phone for an agent is likely painfully slow right now.   Agents and call centers are overwhelmed.  Not pretty and HP doesn't like it, but here we are.

What we can offer on the Community:

HP PCs - Webcam Troubleshooting (Windows 10, 😎

and

Webcam not found/working on HP Spectre x360 or HP ENVY (x360) | 0xA00F4244<NoCamerasAreAttached>

Commentary

No Joy - Nothing Works - Pile of Rubbish

 I would guess, without knowing what is actually wrong, that the tiny wires that connect the camera are loose, crushed, or disconnected either at the camera (in the display screen) or at the other end at the motherboard.  True?  Unknown, but this is a common type of problem when the camera is not in the Device Manager and NOTHING else helps to bring it back to life.

What to do Now?

Were it me, I would purchase a USB webcam to attach to the computer.  If it works, this is faster and will solve your immediate problem.  When things slow down a bit, submit the case and send the computer to HP for repair.

HP Technical Support – Contact Information

Reminders

• Use the serial number of the device to submit the case (do not post that information on the Community).

• Chat is not available in every region.  In those areas where Chat is an option, Chat service hours are likely restricted.  In the event that Chat is not available in your region:  Call the number provided in the HP directory, else submit your case online (to receive phone contact information)

• HP will advise you there is a fee for phone support and / or other services when your computer / device is no longer under warranty.  This is normal business practice.

• HP may tell you that certain services are not covered under warranty.  This is normal business practice.  Standard Warranty typically covers specific hardware issues as explained in the Warranty contract. Care Pack coverage and warranties differ by package.

• If the HP Contact (phone) number is not immediately provided:  Contact information is displayed on your screen after you submit your case online.  

• HP websites are the only ones allowed to use the HP copyright circle/logo.  Look for the copyright on any website claiming to be HP. If in doubt, scroll to the bottom of the Website to find HP copyright logo.

“Everywhere” Contact Information - HP Technical Support

Open website  HP World-Wide Support

 Select your region and follow the prompts

Option – Regions

USA / Canada

Submit information / case online: Contact HP Support – Assistance Portal

1. Sign in or continue as a guest

UK

1. For faster support, first submit information / case online HP Customer Support UK
2. If still available > Contact by Phone: Contact HP UK – Phone Assist

Option - HP Support is on Facebook!

HP on Facebook

From HP:  HP Fraud Alert: Protect Yourself from Scams, Report Suspicious Calls

From HP > CAUTION

Recently, HP has seen an increased number of third-party support websites selling HP driver downloads or diagnostic tools. Many of these websites use the HP trademark symbol and claim to be official HP distributors.

If your product supports your operating system, HP offers your driver and software at no additional cost through the HP website.

Use caution when dealing with any website that asks you to pay for HP driver downloads or tools that claim to diagnose your HP products. These websites might not be affiliated with HP in any way.

Do not install BIOS updates from a motherboard manufacturer's website. Only install BIOS updates from HP. Installing BIOS updates from the motherboard manufacturer can prevent the computer from accepting an HP system recovery. This could result in a loss of data.

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Warranty Check

• Warranty Check – Single or Multiple Devices

       NOTE:  If the single-system-check fails to find your device, use the "multiple devices" method to

check single or multiple devices.

• If necessary, Select your Country on the main website page or at the bottom (click Flag)
• Scroll down > To the right of Check multiple warranties, Click Continue
• Enter the Serial Number and Country for one or more devices / systems to be checked
• Check the box to verify you are "Not a robot"
• Click Submit (at bottom of list entries)
• When the page opens, Click View Details

NOTE: The online database results do not impact the actual contract.

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Reference and Resources – Places to find help, solve problems, and learn about your Device

Clarification of terms and "what the device can do" (Specifications)

Device Homepage

NOTE:  Content depends on device type and Operating System

Categories:  HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, User Guides, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

Open Support Home

Enter the name of your device

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